Learn The Difference: Proactive IT Support vs Reactive IT Support

It is not necessarily easy to start and maintain a business.

With increased demands in costs in areas such as energy, inventory, personnel, taxes and a host of other expenses, along with the constant pressure to keep the price of services and/or products at a reasonable level, it is always a challenge for organizations to find areas where they can reduce costs. That is where proactive IT support comes in.

Proactive IT Support

When searching for ways to cut expenses, some organizations might be tempted to try to reduce technology expenditures.  After all, they reason, if a fire or flood should occur their computer equipment is covered, right?  While it is true in the case of property damage, an insurance policy will cover the actual computer hardware a company owns, the truly essential technological piece of the organization, their corporate data, would most likely be destroyed forever.  Although there are companies that specialize in restoring data from damaged equipment, there is not a guarantee of 100% restoration.

The main reason proactive IT support is so crucial, is the corporate data that organizations have come to rely on so heavily.  And it’s not just a fire or flood that can wipe out an entire organization’s technology.  Externals threats such as ransomware, phishing, viruses and malware, along with internal issues such as data exploitation from (ex-)employees, sloppy backup practices and haphazard personnel practices such as weak passwords and frequenting questionable web sites — all have the potential to do a great deal of damage to corporate data.

Most business owners do not have the time or the expertise for a do-it-yourself approach when it comes to IT support and reactive IT support is clearly not a solution either.  IT support companies are experts in everything technology.  They can create a plan to protect your IT assets, monitor for unusual activity and provide the right actions for your company to get up and running as quickly as possible, in the event of property damage or data loss.

Want to know more about a comprehensive plan to protect your organization’s vital data?  Contact us.

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