The telephone has been a vital business tool that has allowed businesses to increase the rate and amount of work that they have been able to complete and the amount of time that it takes to accomplish that work. The phone was never an area where a company could save a ton of money in, and it was a necessary tool to help a company do business.
However, VoIP technology has changed this, and now the question businesses must ask themselves is: Do we use VoIP or Landline Phones for your business?
What is VoIP?
For those who are unfamiliar, VoIP makes use of your existing internet connection to allow your business to prepare and get calls. Skype for Business is an example of VoIP technology. Their telephone systems are also able to take that premise and scale it to work inside of your business.
What Are the Advantages of VoIP?
VoIP’s biggest perk its low a price tag. Using your internet connection to make calls saves your business from having to pay additional money to add another landline to your business’s list of bills. You can get unlimited and international calling via VoIP at a fraction of the cost you would pay for the landline version of the same thing. Phone bills can fall by as much as 80%, and it generally has the same, if not better reliability than other forms of telephone service.
The setup is also generally simple, so your business can have the technology ready in just a few days (or less). It can also connect to different devices. You can use your mobile devices such as an iPad or smartphone to conduct calls, or you can use a laptop or desktop computer as well.
VoIP also offers lots of integration options for businesses that landlines don’t possess. These services include smart call queues and monitoring. Projecting the face of the person you are talking to is another great feature to VoIP technology.
What Are the Disadvantages of VoIP?
The disadvantages of VoIP include the fact that if the power cuts you will lose your ability to make phone calls. If the internet is spotty or having trouble connecting, the quality of calls may also suffer. However, most businesses have to have adequate bandwidth to support this technology, and it usually works just fine!
What Are the Advantages of Landlines?
Landlines have been around for decades and are proven to work and have a great track record of allowing people to connect even though they are not in the same geographical area. There is rarely downtime with landlines as its made for one sole purpose.
What Are the Disadvantages of Landlines?
Landlines are beginning to get left behind with increased cell phone use and mobile technology taking off. Pricing is generally also much higher as additional features such as queueing calls, and transferring services can cost extra. Those costs can add up and leave your business with a hefty bill to pay for the telephone service.
In the end, it’s up to a business whether they wish to try a new technology such as VoIP. If a company is looking to cut costs, it’s a great alternative to a landline that generally will cost a lot more money to operate than a VoIP solution would.
For more information on if a VoIP address is right for your business, please feel free to contact us at Whole I.T. Solutions for further assistance.